Overview
As customers rapidly embrace new forms of digital engagement, your organization must respond with what many are calling a revolutionary digital and customer experience (CX) transformation. Fortunately, as the internet evolves to become an extension of the datacenter, IT leaders can now build innovative applications in less time by utilizing open platforms and API’s. This paper will discuss the advantages of utilizing a contact center platform and how the right platform can make it faster and easier for IT leaders to build and maintain CX innovations, which contact center architectures are best suited for this, and how your team can best unleash these capabilities.