Overview
Now that generative AI has become a household term thanks to ChatGPT, one thing is clear: The benefits of generative AI for CX are wide ranging and transformative. But what makes CX AI work – and what sets it apart from other generative AI? What makes it either fail or live up to its potential?
Join Catherine Forino (Senior Product Marketing Manager, Digital & AI Solutions, NICE) and Bogdan Grigorescu (Senior Technical Lead, Architecture, eBay) for a look at what it takes to create real CX AI. We will explore the tech driving CX transformation, cover the right way to implement CX AI, and equip you with the information you need to be your organization’s CX AI expert.
You will learn:
- About the underlying technology of CX AI in an intuitive, accessible way
- The importance of purpose-built AI vs generic generative AI
- How to avoid common mistakes made when implementing AI for CX
- Why effective AI needs good knowledge management
Drive Results with AI-Powered CX: Lower Costs, Boost Revenue, and Create Happy Customers
Today’s contact center is light years ahead of their counterpart from even ten years ago due to the rise of digital channels.
Mind the CX AI Gap
Customer and businesses. We need each other to survive, but that doesn’t mean that we always see eye to eye.
AI Management is Knowledge Management
NICE provides insights on the role of AI in knowledge management by unveiling AI's capacity to monitor and optimize knowledge base articles for amplified outcomes.