Overview
To harness the full potential of generative AI, a comprehensive approach is essential—one that includes selecting the best-fit LLMs, using guided prompt building, and layering different types of AI purpose-built for CX within a unified platform for optimal results.
The best practices found in this eBook will help you maximize the effectiveness, accuracy, and value of your generative AI investments while creating new pathways for innovation.
Bridge the chasm between the potential of generative AI and business value.
Empower Contact Center Agents with AI whitepaper with NICE and Metrigy.
AI is rapidly transforming the contact center and augmenting the agent workforce by filling staffing gaps, reducing after-call work, decreasing workloads, and upleveling agents to better meet customer needs.
Sony Electronics Achieves Highest-Ever Response Rate with NICE
Sony Electronics reimagined the top of the customer contact funnel across voice, chat, and SMS with a virtual agent provided by Enlighten Autopilot. In live contacts, NICE also provides the infrastructure for a true omnichannel experience.
The Exponential Power of CX AI
This keynote will explore how the power of CX AI is driving exponential value for businesses today – for agents, customers, and brands.