![](/assets/img/GatedAssets-Desktop-Hero-new.png?rev=1D832C9C98462560962A836977FD56AC)
Overview
Banco BMG wanted to take a proactive approach to souring customer relationships that could be headed for legal or regulatory action. The company applied NICE Nexidia Analytics to flag conversations with these characteristics, then created a special agent team and workflow to try to resolve the difficult situations.