AI for better connections in real-time: CXone Enlighten AI Routing

Overview

Deliver the experience your customers want with the power of AI and the industry’s largest first-party holistic CX database, with data derived through the analysis of billions of real-life consumer interactions. CXone Enlighten AI Routing combines CX data with award-winning analytics, all available data sources and attributes, contact center performance, and agent behavioral data to predict the best customer-agent match—transforming the typical customer experience ritual into meaningful connections for customers, and your bottom-line.