Overview
In the competitive realm of customer relations, excellence is key, and Automated Quality Management (AQM) is the tool that can get you there. This session will uncover how lacking AQM can affect your business, from the precision of your evaluations to your team's morale. We'll cover how AQM can sharpen assessment accuracy, enhance team productivity, and guarantee fairness and consistency in feedback. Learn strategies to accelerate agent development and maintain exemplary service levels. LeAnn Hopkins, Product Manager, PQM, NICE, will lead you through the essentials of AQM, demonstrating its indispensable benefits and how it can transform your contact center operations.