Closing the widening gap between consumer expectations and CX reality is now mission critical to stay ahead of the CX game. In 2024, the convergence of digital, cloud, and AI drives unprecedented opportunity to dramatically improve customer loyalty and increase efficiency. Join expert Andy Traba of NICE and guest speaker, Pete Jacques of Forrester, as they reveal trends you’ll want to know for your 2024 plans and priorities.
Speakers:Pete Jacques, Principal Analyst, Customer Experience, Forrester Research
Andy Traba, Vice President of Product Marketing, NICE
