Digital and Voice Channels - Optimize Your CX

Create a better experience across all interaction channels.

More channels done right make a better customer experience. See how CXone Mpower omnichannel can help.

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More channels. More benefits.

CXone Interaction Channels

Offer service in your customers’ channels of choice. Your agents get a single interface across digital and voice with everything they need to create amazing experiences at their fingertips. Your one-stop-shop for choosing the channels your customers ask for makes it quick and easy to implement, roll out and operate them. Handling multiple interactions makes agents more productive. Switch and combine digital and voice channels to resolve more interactions faster, for happier customers.

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Welcome to a true omnichannel experience.

Let consumers choose their channels of choice. Let agents provide a seamless experience, choose from the largest number of natively implemented digital channels plus voice to provide amazing CX. Support administrators with consolidated, flexible routing, reporting and management.

CXone’s advantage is the ability to handle multiple channels across multiple departments with data accuracy and reporting.

Josh Jennings
Global Director of Hub Sales, Siemens Digital Industries Software

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Digital and Voice Channels: FAQs