Contact Center Reporting - Optimize Your CX

Dashboards and Reporting, for Data-Driven Excellence

Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.

Put your data to work

Transformational data visualization

Transformational data visualization

Elevate your contact center reporting and data visualization experience with CXone Dashboard. Get a comprehensive view of all call centric metrics with drag-and drop, customizable widgets.

woman on mobile

Dashboards and Reporting

Make smarter, more informed decisions with intuitive dashboards and reports that deliver both real-time and historical insights.

Get the datasheet

Data transformed, insights ignited

Simplify data complexity to drive impact, with CXone. Easily drag and drop real-time and historical widgets to customize your dashboard. Leverage hundreds of pre-built reports and metrics to seamlessly unlock vital contact center insights.

Take action, instantly
Identify trends
Provide transparency
Create one source of truth

“Insights from CXone Reporting have allowed for scheduling enhancements that reduce idle time and enable assignment of deferrable work.”

Cosimo Valente
Manager, Customer Care Center, Tbayte

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Contact Center Reporting - Optimize Your CX: FAQs