Make self-service simple. Drive better results with AI.
NICE provides flexible options for you to deliver the self-service of your dreams—with the best CX and success rates possible. Use Enlighten Autopilot to fully resolve customer requests for service and support. Give your customers knowledge at their fingertips with Enlighten Autopilot Knowledge. Choose to bring your own bot via Virtual Agent Hub.
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Conversational AI and Chat bots: FAQs
Conversational AI made easy.
Simplify deployment of AI-powered bots and intelligent virtual agents with an open framework for ultimate flexibility. Get up and running quickly—whether you use our truly intelligent virtual agent, build it on CXone or bring your own.
81% of customers want brands to offer more options to self-serve. AI Chat bots and virtual agents automate customer support around the clock. Get best practices and tips for choosing the right type of bot for your business.
NICE provides advanced conversational AI and chat bots that use natural language processing (NLP) based on your knowledge base and the world's largest dataset of text and voice interactions to create exceptional digital customer journeys and powerful tools for your workforce.
NICE conversational AI and chat bots automate customer self-service, streamline supervisor and agent workflows, enhance user engagement across search engines, websites and apps, and provide round-the-clock availability, making your business available wherever customers look for support.
NICE chat bots integrate with internal and external platforms, including websites, mobile apps, knowledge management, messaging (like WhatsApp and Facebook Messenger), and customer relationship management (CRM) systems, to name a few.
Yes, NICE chat bots excel at understanding natural language, providing human-like customer and employee interactions and key strategic insights for the utmost ease.
NICE conversational AI and chat bots are tailored specifically for CX and trained to handle complex queries in the most human-like manner, providing industry-specific interactions with brand-safe guardrails that provide superior customer support and save agents time.
Serve more customers for less cost
Meet demand during peak times and keep customers happy. Make answers easy to find on their own. Eliminate the need to rely on an agent.
Automate resolution with conversation
Intelligent virtual agents get customers on their way quickly with full first-touch resolution that leaves them smiling.
Orchestrate virtual agents with ease
Flexible options for you to choose. Use our powerful conversational IVA, build your own chat bot with our low-code tools, or bring your own bot.
Full, conversational resolution with AI
Use our highly intelligent virtual agent to fully resolve customer service and support needs with human level of comprehension.
Knowledge at your fingertips
Deploy self-service knowledge bots with generative AI-led, brand-aligned bots for the best possible CSAT and containment.
Personalized experiences
Personalize self-service with data. Connect any back-end information systems or third-party apps. Take advantage of prebuilt integrations for quick use.
Continuous flow
Maintain full control of contact flow for the best customer experience possible. Seamlessly elevate conversations to agent with full context, so customers never start over when they transfer.
Easy to deploy
Open framework simplifies deployment of AI-powered bots and intelligent virtual agents for ultimate flexibility. Customize and deploy quickly with the option to integrate knowledge management, rich media, and more.
Omnichannel self-service
Give customers convenience, no matter the channel. Conversational voice plus all kinds of digital chat channels, including social media messaging.
