Press Release

With NICE’s industry-leading platform, Travel + Leisure Co. is modernizing the customer and agent experience for thousands of associates

Hoboken, N.J., December 05, 2024 – NICE (Nasdaq: NICE) today announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Travel + Leisure Co. implemented CXone Mpower to boost the agent experience and unify knowledge siloes across fourteen lines of business worldwide.

Travel + Leisure Co. has deployed CXone Mpower’s unified, AI hyper platform to design, build and operate workflows, agents and knowledge. With CXone Mpower, Travel + Leisure Co. will be able to manage every customer service workflow across channels. Robust applications with AI-driven tools for real-time agent guidance and coaching empower agents to meet the needs of every consumer by supporting a seamless workflow. The improved omnichannel capabilities will optimize customer experience to exceed member communication expectations with AI purpose-built for CX.

“Our mission is to put the world on vacation, and having a modern communications platform to service our owners and guests is going to help us deliver on that mission,” said Annie Roberts, Senior Vice President of Owner Services and Club Management at Travel + Leisure Co. “The last few years have seen a dramatic shift in technology and how people work. In order to serve our customers and empower our associates, we needed a powerful and flexible technology platform that seamlessly allows people to access and share information wherever and whenever they need it.”

“Travel + Leisure Co. is setting a new standard in how vacation ownership and membership experiences are delivered,” said Barry Cooper, President, CX Division, NICE. “By adopting CXone Mpower, they’re giving their employees the tools to provide faster, more personalized service that matches the quality and flexibility their customers expect. With NICE, Travel + Leisure Co. can ensure that every interaction reflects their mission to put the world on vacation.”