Press Release

PSAPs’ Finest Awards honor emergency communications innovators, standouts and teams for their dedication and life-saving work

Hoboken, N.J., January 24, 2024 – NICE(Nasdaq: NICE) today announced that ithas opened nominations for the 2024 PSAPs' FinestAwards, an annual recognitionprogram for emergency communications center (ECC) professionals. Awards arepresented each year in the following categories: Lifetime Achievement, Above& Beyond, Communications Center Director/Manager, Line Supervisor,Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

Chris Wooten, ExecutiveVice President, NICE, said, “When lives are on the line,Emergency Communications Centers answer the call and connect people who areexperiencing emergencies to life-saving services. It’s vital and stressful workthat all too often goes unrecognized. NICE’sPSAPs’ Finest Awards pay tribute to the heroic actions of all first, first responders who execute flawlessly every day to make emergencycommunications work.”

Now entering itsnineteenth year, NICE’s PSAPs’ Finest Awards program is open to all PSAPs,whether or not they are customers of NICE. Nominations can be submitted throughan online process via the PSAPs'Finest website. An independentjudging panel reviews and rates each nomination based on the individual’s orteam’s contributions to their agencies and communities.

This year’s honoraryjudging panel includes: D. Terry Hall, Director,York-Poquoson-Williamsburg-James City Emergency Communications (VA); JayAtwood, Executive Director, Benton County Emergency Services(Richland, WA); Ron Dunn, Communications Manager, Riverside PoliceDepartment (Riverside, CA); Christopher Raimann, Chief PST, Ocean CountySheriff’s Office (Toms River, NJ); Shantelle Oliver, Support Services Manager,North Texas Emergency Communications Center (Carrollton, TX); Scott Brown,Operations Manager, Hamilton County Communications Center (Cincinnati, Ohio);Kalie Anderson, Acting Director, Emergency Communications & Operations ManagementBranch (ECOMB), Edmonton Police Service (Edmonton, Alberta, Canada); and Jennifer Swisher, Director, Berkeley County EmergencyCommunications (Martinsburg, WV).

To submit a nominationfor any of the PSAPs' Finest Awards categories or to read about previous winners,please visit the PSAPs' Finest website. Nominations can be submitted online through June 1, 2024.

Questions regarding the2024 PSAPs' Finest Awards can be directed to PSInfo@NICE.com.

NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helpsall types of public safety and criminal justice agencies, from emergencycommunications and law enforcement to prosecutors and courts, digitallytransform how they manage digital evidence and data from beginning to end, toget to the truth faster. NICE’s Evidencentral platform features an ecosystem ofintegrated technologies that bring data together to give a single view of thetruth, enabling public safety and justice agencies to do what they do better –whether it’s responding to incidents, investigating and building cases, orprosecuting crimes. With comprehensive digital transformation solutions thatcan be deployed across entire counties and states, NICE also helps everyonework better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE
With NICE (Nasdaq: NICE), it’s never beeneasier for organizations of all sizes around the globe to create extraordinarycustomer experiences while meeting key business metrics. Featuring the world’s#1 cloud native customer experience platform, CXone, NICE is a worldwide leaderin AI-powered self-service and agent-assisted CX software for the contactcenter – and beyond. Over 25,000 organizations in more than 150 countries,including over 85 of the Fortune 100 companies, partner with NICE to transform -and elevate - every customer interaction. www.nice.com

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com,ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

TrademarkNote: NICE and the NICE logo are trademarks or registeredtrademarks of NICE Ltd. All other marks are trademarks of their respective owners.For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statementsas that term is defined in the Private Securities Litigation Reform Act of1995. Such forward-looking statements, including the statements by Mr. Wooten,are based on the current beliefs, expectations and assumptions of themanagement of NICE Ltd. (the “Company”). In some cases, such forward-lookingstatements can be identified by terms such as “believe,” “expect,” “seek,”“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,”or similar words. Forward-looking statements are subject to a number of risksand uncertainties that could cause the actual results or performance of theCompany to differ materially from those described herein, including but notlimited to the impact of changes in economic and business conditions;competition; successful execution of the Company’s growth strategy; success andgrowth of the Company’s cloud Software-as-a-Service business; changes intechnology and market requirements; decline in demand for the Company'sproducts; inability to timely develop and introduce new technologies, productsand applications; difficulties in making additional acquisitions or difficulties ordelays in absorbing and integrating acquired operations, products, technologiesand personnel; loss of market share; an inability to maintain certain marketingand distribution arrangements; the Company’s dependency on third-party cloud computingplatform providers, hosting facilities and service partners; cyber securityattacks or other security breaches against the Company; privacy concerns;changes in currency exchange rates and interest rates, the effects ofadditional tax liabilities resulting from our global operations, the effect ofunexpected events or geo-political conditions, such as the impact of conflictsin the Middle East that may disrupt our business and the global economy; theeffect of newly enacted or modified laws, regulation or standards on theCompany and our products and various other factors and uncertainties discussedin our filings with the U.S. Securities and Exchange Commission (the “SEC”).For a more detailed description of the risk factors and uncertainties affectingthe company, refer to the Company's reports filed from time to time with theSEC, including the Company’s Annual Report on Form 20-F. The forward-lookingstatements contained in this press release are made as of the date of thispress release, and the Company undertakes no obligation to update or revisethem, except as required by law.