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NICE CXone Mpower vs Genesys Cloud

NICE CXone Mpower vs Genesys Cloud CX

Advanced CX AI on one native platform? Genesys can’t deliver.

No one else can. Discover below why NICE is the trusted leader for your contact center.

We've created a 7-step 2024 "Act Now to Lead Customer Experience" guide to help secure your competitive edge for your contact center:

Follow checklists to develop your 2024 action plans
Prioritize seif-service improvement
See how the super wave of AI is revolutionizing CX

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Genesys basic Cloud CX isn’t enough in 2024

Only NICE CXone Mpower helps deliver extraordinary and scalable CX. Infused with Enlighten—AI purpose built for CX—you have the power to help every customer, everywhere, every time now and in the future. Genesys Cloud CX offers only limited basic capabilities.

Discover the potential of
AI for CX

Explore the impact AI is making for customers, agents, and other stakeholders with this insightful guide.

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Forrester names NICE
a leader in CCaaS

See why NICE received among the highest scores in “performance,” “product vision,” and “innovation roadmap.”

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Get everything you need on one CX AI platform

Only NICE CXone Mpower converges everything you need on a single cloud native platform. Orchestrate 100% of CX interactions across the customer journey with self-service, digital, and voice.

Get the industry’s most advanced AI for CX

Build meaningful relationships with Enlighten, the only AI purpose-built for CX. Embedded across CXone, Enlighten is trained on the industry’s largest AI labeled and validated CX dataset. Genesys offers non-CX specific add-ons nowhere near as sophisticated.

Put powerful WEM tools at your agents’ fingertips

Without partners for reporting and WEM solutions, NICE CXone Mpower routinely deploys 10k and even 20k+ contact center seats with the same consistent experience. Genesys Cloud CX has done that…once, and you still need partners. So, when you compare NICE CXone Mpower vs. Genesys Cloud CX, scale matters.

Move to CXone with easy, ready-to-go migration tools

NICE has helped over 2,500 companies make the move to CXone from legacy on-premises systems. Our ready-to-go migration tools, white-glove service, and dedicated Genesys experts make the transition fast and worry-free.

No comparison: NICE leading CX AI vs. basic Genesys Cloud CX

In a recent G2 user satisfaction comparison, CXone outscored Genesys Cloud CX in every single category. Highlights include Reporting and Dashboards (87% vs. 74%), Agent Scheduling (91% vs. 85%), and Average Go Live Time (3 months vs. 4). See how our customers compare us to Genesys.

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Trusted by the world's leading companies.

See why CXone is the new CX AI standard

CXone is an open cloud-native platform built to manage ALL types of interactions. Embedded with AI purpose-built for CX and advanced best-of-breed CX capabilities, CXone empowers organizations to deliver truly remarkable customer experiences.

Step forward with NICE CXone Mpower.

Your complex business needs demand a robust solution that can scale, meet your customers wherever their journey begins, and improve your business processes. Here’s why NICE CXone Mpower has the advantage over Genesys Cloud CX.

Enlighten AI infused across CXone

Over 25+ AI-powered applications optimize operations, improve agent productivity, and increase customer satisfaction. Enlighten is also fully operationalized and infused across CXone with 1,000 pre-built AI models ready to drive value from Day One for agents, customers, and CX leaders.

Faster, scalable deployment

Without partners for reporting and WEM solutions, NICE CXone Mpower routinely deploys 10K and even 20K+ contact center seats with the same consistent experience. Genesys Cloud CX has only done that once, and you still need partners. So, when you compare NICE CXone Mpower vs. Genesys Cloud CX, scale matters.