nice-cxone-vs-avaya

NICE CXone Mpower vs Avaya

Solutions with a vision for the future

Innovation for tomorrow, now

Create a worry-free future for your contact center.

The business landscape is dynamic. You can’t predict the future, but there are solutions that can help you anticipate the possibilities and act on them quickly. The truth is: from being slow to innovate, pricey contracts & upgrades, and limitations with 3rd party add-ons, your current solutions are holding you back.

So, when you compare NICE CXone Mpower v. Avaya, it’s easy to see why NICE CXone Mpower’s ability to turn CX vision into reality can take your contact center where you want it to be.

Prepare for the future. Start innovating now.

CXone builds digital-first solutions with a vision towards an innovative future with enhancements immediately made available to everyone. See why NICE CXone Mpower takes the lead over Avaya.

Financial Stability with an eye on innovation

Financial Stability with an eye on innovation

Avaya is now owned by a private-equity firm. They’re focused on cutting costs and not innovating for their customers. NICE has a proven history of financial security with over $1.5 billion in the bank. We’re putting our resources towards innovation now and the future.

Digital-First, Omnichannel solutions

Digital-First, Omnichannel solutions

Out of the box, over 30 digital channels are available for your customers to stay connected and get support from your contact center. See why when you compare NICE CXone Mpower v. Avaya we come out on top.

One provider for all your solutions

One provider for all your solutions

NICE CXone Mpower provides top AI applications that were developed together – and work together. Workforce Management, Quality Management, Analytics, Automation/AI, ACD/IVR, and much more.

All on the cloud. All the time.

With CXone solutions, there’s no hardware to maintain or service contracts.

Welcome to the NICE Eco-System

Welcome to the NICE Eco-System

Get access to over 100 development partners with 400+ open APIs to maximize and customize your insights and innovations.

The Perception and Reality

When you think of moving to the cloud, what are your concerns and what’s the reality?

See what others are saying about NICE CXone

See what others are saying about NICE CXone Mpower

See why the industry analysts name us a leader year after year.

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“CXone helps align the quality of service that our ambassadors provide with our guests’ expectations,”

Brad Matzinger

Call Center Director Seaworld Parks and Entertainment

Plan for Now and the Future:

Plan for Now and the Future:

NICE CXone Mpower is the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NICE CXone Mpower is the only CCaaS platform that can deliver these smart, frictionless experiences everywhere—known as Customer Experience Interactions (CXi).

Thinking holistically with CXi will reap significant CX rewards. NICE CXone Mpower Customer Experience Interactions (CXi) Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.

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Trust your contact center operations with the true contact center experts.

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.