Customer experience platform with CX AI
A complete CX platform transforming customer experiences everywhere.
CXone Mpower is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.
One platform to boost customer experiences everywhere.
Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone Mpower is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.
Complete
One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.
Connected
The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.
Intelligent
The CXone Mpower platform is infused with specialized AI that’s purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of real customer interactions.
Trusted by the world's leading companies.
The new standard for managing CX interactions.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.
Enlighten AI for CX
Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.
Digital and Self-Service
Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.
Journey Orchestration and Routing
Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.
CX Analytics
Analyze 100% customer interactions—every call, email, chat, message—for actionable insights to continuously enhance the customer experience.
Workforce Engagement Management (WEM)
Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.
Agent Assist
Boost employee satisfaction and agent success with AI-driven apps and tools for real-time guidance and highly personalized coaching.
Open Cloud Platform
Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.
Proactive Outreach
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience.
“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”
John Zurn
Senior Director, Global Reservations and Customer Care, Radisson Hotel Group
Don’t take our word for it.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!
Read a complimentary copy of the 2023 Forrester Wave report.
2023 Gartner Magic Quadrant for CCaaS report
NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
Get the report
Metrigy report recognizes NICE CXone Expert
Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.