Support. All support of LanguageLine products and services is provided by LanguageLine. Customer may obtain support for LanguageLine products and services by contacting LanguageLine customer support at CustomerCare@LanguageLine.com or (800) 752-6096.
Use. Use of LanguageLine products is subject to the following terms:
USE OF SERVICES. Customer warrants that it will not (i) resell the LanguageLine products and services to any third parties; however, Customer may charge its own customers, clients or patients for the LanguageLine products and services and/or (ii) use the products and services in any manner that may violate any applicable law, rule or regulation. Customer will be assigned a Client Identification Number (“CID”) for use in accessing the LanguageLine products and services. Customer shall be solely and fully responsible for charges resulting from the use of these CIDs, whether or not such use is authorized by Customer.
LANGUAGELINE PERSONNEL. Customer understands and acknowledges that in providing the LanguageLine products and services, LanguageLine does not subcontract any of the services provided in the LanguageLine products and services and its linguist workforce consists of its own employees, individual independent contractor interpreters and individual interpreters provided through professional interpretation employment companies (collectively, “LLS Personnel”). All LLS Personnel are subject to the same quality control standards and certification criteria and are supervised by LanguageLine, which is solely responsible for ensuring that that the terms and conditions of the LanguageLine products and services are met. No LLS Personnel are assigned to any specific customer and LLS Personnel availability is based on the language for which interpretation is sought and the real-time availability of such LLS Personnel.
