Support. NICE is the point of contact for support for issues arising from IBM Watson products. As necessary, NICE will coordinate communication between Customer and IBM to assist in resolving IBM Watson product issue.
Maintenance & Updates. IBM maintains and updates the IBM Watson products based on a continuous delivery model. The IBM Watson products may be periodically modified by IBM, based on learning, to improve their performance.
Service Level Agreement. The IBM Watson SLA does not apply to any: (a) features designated Alpha or Beta or Preview (unless otherwise stated in the associated documentation), (b) features excluded from the SLA (in the associated documentation), or (c) errors: (i) caused by factors outside of IBM’s or NICE’s reasonable control; (ii) that resulted from Customer's software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Watson Agreement; (iv) that resulted from quotas applied by the system or listed in the IBM Admin Console; or (v) that resulted from Customer use of the Watson product inconsistent with the documentation, including but not limited to invalid request fields, unauthorized users, or inaccessible data.
