File and Record Management. NICE reserves the right to limit Customer’s calling list file size, record length, or record inventory. Customer is solely responsible, and agrees to manage their data and storage in accordance to with each of the requirements below:
Each uploaded file may not exceed 256MB
Each record length may be no more than 512 Unicode characters
Record inventory storage of no more than 30 days or 500K records
Numbers are accurately identified as mobile or landline for proper handling in accordance with applicable laws
Customer is responsible for the accuracy of the consumer information entered into NICE’s Personal Connection dialing system and can establish that it obtained the necessary consent, where applicable.
NICE’s reporting includes a contact-level reference to phone type (cell phone vs land line). This data is provided for informational purposes only, based on a single point in time that may not be current. Customer agrees to not use this data to identify cell phones that require outbound compliance handling under the Telephone Consumer Protection Act (“TCPA”).
CUSTOMER SHALL BE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ENSURING COMPLIANCE WITH THESE TERMS AND WITH ANY APPLICABLE LAWS, STATUTES, RULES, REGULATIONS, AND ORDINANCES IN WHICH CUSTOMER USES THIS PRODUCT, INCLUDING BUT NOT LIMITED TO THE TCPA, THE CAN-SPAM ACT, AND CANADA’S ANTI-SPAM LEGISTATION (“CASL”). CUSTOMER ACCEPTS ALL LIABILITY FOR CUSTOMER’S OUTBOUND CALLS OR MESSAGES THROUGH NICE’s INDIRECT OR ATTEMPTED VIOLATIONS OF THESE TERMS, THE TCPA OR OTHER APPLICABLE LAW BY A THIRD PARTY ON BEHALF OF A NICE CUSTOMER OR A CUSTOMER’S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE SAME BY SUCH CUSTOMER OR END USER. CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS NICE, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AFFILIATES AND AGENTS FROM ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, AND EXPENSES (INCLUDING WITHOUT LIMITATION ATTORNEYS’ FEES) BY, OR ON BEHALF OF CUSTOMER, OR ANY THIRD PARTY RELATING TO CUSTOMER’S COMPLIANCE WITH LAWS APPLICABLE TO CUSTOMER’S USE OF PERSONAL CONNECTION.
