NICE CXone 911 Services. Customer’s use of the Cloud Services during the Subscription Term may include a feature to be provided in connection with the CXone ACD/IVR Voice over Internet Protocol (“VoIP”) to users based in the United States, which enables the Cloud Services to interconnect with the Public Switched Telephone Network (“PSTN”) in the United States as a 911 feature (“911 Service”), subject to the terms and conditions below:
THE 911 SERVICE DOES NOT HAVE THE SAME FUNCTIONALITY OR AVAILABILITY AS TRADITIONAL WIRELINE ACCESS TO EMERGENCY SERVICES. THE 911 SERVICE’S FEATURES AND FUNCTIONALITY CAN BE IMPACTED BY ISSUES OUTSIDE EITHER PARTY’S CONTROL, SUCH AS INTERNET AND POWER OUTAGES. CUSTOMER UNDERSTANDS THAT HAVING BACKUP 911 CONNECTIVITY IS BENEFICIAL TO BEING ABLE TO CONTACT EMERGENCY SERVICES. CUSTOMER IS SOLELY RESPONSIBLE FOR NOTIFYING ALL USERS, AND OTHER RELEVANT INDIVIDUALS AT CUSTOMER’S LOCATIONS UTILIZING THE CLOUD SERVICES, OF THE PRIMARY METHOD OF CONTACTING EMERGENCY SERVICES, INCLUDING PROVIDING APPROPRIATE TRAINING AND VISUAL REMINDERS (E.G., EQUIPMENT STICKERS, WARNING POSTERS, ROUTINE REQUEST TO UPDATE EMAILS). ADDITIONALLY, CUSTOMER AUTHORIZES NICE AND ITS AFFILIATES TO DISCLOSE ANY CALL DATA OR OTHER INFORMATION TO THIRD PARTY EMERGENCY SERVICE PROVIDERS, INCLUDING, WITHOUT LIMITATION, CALL ROUTERS, CALL CENTERS, AND PSAP FOR THE PURPOSE OF DELIVERING THE 911 SERVICE. CALLS PLACED TO EMERGENCY SERVICES USING THE 911 SERVICE WILL INCUR A CHARGE OF SEVENTY-FIVE DOLLARS ($75) PER CALL, WHICH SHALL BE INVOICED MONTHLY IN ARREARS.
