Access. CXone Performance Management is powered by ClearView. CXone Performance Management Services are accessible through the ClearView portal.
Data. Customer understands, acknowledges, and agrees that certain Content may need to be provided to ClearView for the sole purpose of providing the Service.
Maintenance and Updates. CXone Performance Management product updates, enhancements or repairs may be deployed during ClearView’s maintenance window, which is between the hours of 11:00 PM - 3:00 AM MT Thursdays and Saturdays. Urgent updates and enhancements may be deployed outside of the published maintenance window, if necessary.
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