Barry Cooper has been with NICE since 2011 and currently serves as the President of the CX Division at NICE. Prior to this he served as the President, NICE Workforce & Customer Experience Division for NICE.
Barry is responsible for product strategy, innovation, product management, R&D, solution marketing, implementation, customer support and cloud operations of NICEs CX solutions. Barry has more than 25 years’ experience across Enterprise Software, Management Consulting, and Customer facing Services functions. While at NICE Barry has held various roles including establishing Business Operations for the APAC region and leading various global fulfillment functions including Professional Services, Customer Support and Cloud Operations. Prior to his appointment as the Enterprise Group President, Barry was the NICE Chief Operating Officer responsible for all Customer facing functions across the company.
Prior to joining NICE, Mr. Cooper was a Management Consultant at Accenture; the Head of Customer Service, IT and Billing at Time Telekom, Malaysia; and Vice President of Professional Services, APAC for CSG Systems, later Comverse.
Mr. Cooper holds a First-Class Bachelor of Computer Science and Mathematics with Honors from Salford University in the United Kingdom.
