Top 5 reasons transitioning to the cloud is the best thing since sliced bread

For contact center organizations, transitioning to the cloud is the optimal move, or like that old saying goes – ‘The best thing since sliced bread.’ This is true in more ways than you’d think. Once upon a time, bread only came in whole loaves. Then as a novelty, someone started selling it neatly pre-sliced. Eventually there was no going back. Sliced bread became the universal standard. At NICE, we think transitioning to the cloud has gone that way also – no longer an innovation, but a commodity.

A recent Frost & Sullivan report supports this too. The COVID-19 pandemic may have been the first compelling event encouraging the transition, but with the initial upheaval behind us, we are dealing with a whole new set of drivers and while it won’t happen overnight, expectations have changed. All contact centers will eventually make their way to this happy new reality.

Yet when one window of novelty ends, another one opens. In this new cloud-based contact center reality, recording interactions between agents and customers can be defined by all kinds of new, enhanced capabilities and incentives:

So, while organizations migrating to the cloud may be already determined – even yesterday’s headlines – we at NICE think that the exciting potential of recording there will continue to unfold in many new ways.

Take advantage of our innovative cloud recording solutions that move you there safely and gradually. You can experience both security and agility. You can keep your existing ACD. You can start using cloud-native business applications, such as Quality Management and Interaction Analytics – and enjoy the CXone experience sooner than you ever imagined.

For more about how your organization’s contact center recording can flourish in the cloud, click here.