Helping organizations improve the workforce experience and accelerate automation in the contact center is one of our strategic priorities. NICE is focusing heavily on growing our partner ecosystem to ensure our clients have access to cutting-edge technology and services across our platforms.
To that end, we are unveiling our newly formalized partnership with Information Services Group (ISG), a market leader in automation and digital business solutions. ISG will be taking our solutions to market as a consulting, implementation and integration partner, with a view towards helping large, complex organizations leverage NICE solutions in their contact centers.
Under terms of the partnership, ISG will help its clients use NICE products – including NEVA (NICE Employee Virtual Attendant), Reading Robots and Automation Finder – to scale and amplify automation efforts in their contact centers. We are particularly excited by the opportunity to work with ISG to help organizations leverage attended automation in their contact centers.
Attended automation is the next wave in the automation revolution, building on the investments enterprises have made in robotic process automation (RPA). NICE is a leader in this space, pioneering attended automation with NEVA, the world’s first digital assistant designed with the employee in mind. This solution draws on our RPA leadership and our 18-year heritage in contact center automation.
Working with ISG to take automation to new heights
NICE and ISG are already successfully providing advanced automation solutions to several top tier customers across the USA and Europe. The key areas of focus include:
- Establishing a firm RPA foundation within the enterprise
- Realizing broader-based value with Automation Finder, NICE’s innovative automation opportunity discovery tool
- Expanding the automation footprint throughout the organization by placing NEVA on every employee’s desktop to achieve a full-experience transformation and large-scale adoption of the technology.
- Embracing AI and cognitive automation to handle process complexity with speed and intelligence.
Via partnerships like our relationship with ISG, we aim to help enterprise clients take their workforce engagement and customer service to the next level. The NICE platform enables organizations to progress towards the contact center of the future, which lies in personalized services and empowered agents.
Since we are witnessing the early stages of a major evolution in how humans and machines interact, I encourage you to listen to the ISG/NICE webinar recording, Attended Automation: A True Digital Transformation and Beyond. It features tips to supercharge your call center with employee virtual assistants, attended automation use cases as well as compelling NICE customer stories showing the proven value of attended automation.
For more information, get in touch with a NICE RPA expert.