Watch How NICE EEM Boosts Your Workforce ROI

Proactive staffing is a key to workforce management optimization; and NICE Employee Engagement Manager (EEM) is the key to proactive staffing.

That means the ROI of EEM is measured in terms of both performance and savings. Perfectly calibrated staffing, reduced managerial time and effort devoted to scheduling, lower overtime costs, improved agent occupancy levels, and higher employee retention rates are the main returns EEM can provide for your contact center.

Want to see how that happens?

We’ve released a very short video clip that explains it in a nutshell. Like most powerful innovations, the concept of NICE EEM is sleek and clear, and can be conveyed in just over two minutes. That’s really all it takes to change the way you think about how your staffing and scheduling could be done.  

With EEM’s scheduling automation and agent engagement, you’ll eliminate overstaffing, understaffing, overtime, and wasted time; and you’ll get productivity, employee retention, service level adherence, performance, and revenue. When you free supervisors from schedule management, they’ll return the favor with an undistracted focus on your organization's key goals.

The proven operational benefit for contact centers using EEM range from six- to seven-figure dollar values within the first year. And it just grows from there.

Check out the video clip here to learn how NICE EEM can generate that kind of real ROI for you.

And if you want to know exactly how much money proactive staffing can save your organization right now, click here for our online ROI calculator. Answer five simple questions about your contact center operations and calculate the real-world impact of having NICE EEM on board.

For more comprehensive information on the NICE EEM solution, please see: /eem