How NICE and Microsoft are teaming up on new innovations
You may remember us teasing the release of NTR-X late last year, with the promise to be the first, and only, all-in-one communication recording and compliance assurance solution. It’s with great excitement that I’d like to announce that we’ve successfully launched NTR-X!
So, what is NTR-X and what does it do?
For financial services firms, the world is changing at a dizzying pace as firms shift to remote work environments and embrace new communication modalities for regulated employees (like Microsoft Teams). Through these changes, firms are accelerating their adoption of new technologies.
As financial firms adapt to remote work and new communication modalities, global regulations are also accelerating. All of this is further compounded by the challenges of managing compliance recording and assurance across dozens or even hundreds of global locations. Trying to cope with these complexities with legacy recording technology can cause compliance gaps, drive up costs, and put firms at risk for fines and reputational damage.
This is precisely why we’ve launched NTR-X.
NTR-X is the next generation of NICE’s market leading NTR solution, the most widely deployed trading compliance recording platform in the financial services industry. NTR-X takes compliance recording and assurance to the next level by capturing and assuring all modalities of regulated employee communications – traditional, unified and mobile – in a single platform that has been proven to reduce compliance recording TCO by 65%.
Increasing Adoption of Teams Driving Need for Omnichannel Recording
Unified communication (UC) and collaboration platforms like Microsoft Teams have transformed the way millions of people work every day. As the pandemic spurred on more remote working, the growth of Teams has skyrocketed – from 560 million daily minutes across 44 million users to now over 5 billion daily minutes across 75 million daily active users. Teams users have also increased their use of video and screensharing during meetings to build more connected collaborative meeting experiences.
Microsoft Teams has gone from strength to strength with firms around the globe onboarding their entire workforces onto the platform. “Teams is on its way to becoming a digital platform as significant as the internet browser, or a computer operating system,” attests Satya Nadella, Microsoft Chief Executive.
But there’s one catch. For financial services firms and their regulated users, in order realize the benefits of UC and stay compliant with regulations, these new modalities must be recorded. And as unified communications adoption continues to grow, as more regulated employees remain at home, financial services firms are looking to omnichannel recording solutions like NTR-X to stay compliant with global regulations.
Another first!
NICE was the first company to become Microsoft Teams Certified for Compliance Recording. Now with the introduction of NTR-X, we’re notching another number one in our belt as we launch the world’s first and only fully-integrated, global, cloud-ready next-generation omnichannel compliance recording and assurance solution.
Like Microsoft Teams, NTR-X is nothing short of revolutionary. Only NTR-X provides:
- One global platform for capturing, archiving and assuring ALL regulated user communications including Microsoft Teams
- Actionable intelligence and automation of costly, repetitive compliance, investigation and administrative tasks
- A modern, cloud-ready architecture that reduces server footprint and TCO by 65%
Want to learn more about the NICE and Microsoft relationship or see NTR-X’s revolutionary approach in action? Visit our webpage here.