David Geffen
Director, Back Office & Performance Solutions
About David Geffen
A Solution marketing evangelist with over 10 year experience in the WFO world and 6 patents. David leads the marketing activity of the Real Time Impact (RTI) and Back Office solutions. As part of his role David has deep knowledge regarding market trends and customer requirements, is responsible for the positioning of NICE offerings in a unique and engaging way and is deeply involved with developing the solution roadmap.
Blogs by this author
Building a Successful Incentive Program for Call Center Agents
Read MoreThe Key Objectives of Performance Management
Read MoreCall Center Coaching: Turn Agent Potential into Performance
Read MoreCall Center Agent Performance Metrics Measure Success
Read MoreUsing Call Center Evaluation to Make a Measurable Difference in Your Organization
Read More