Author

Andrea Matsuda

Andrea Matsuda

About Andrea Matsuda

Andrea Matsuda is a Senior Product Marketing Manager at NICE, where she directs product marketing strategy, thought leadership and sales enablement in connection with select Workforce Engagement Management (WEM) product categories. With over 10 years’ experience in the contact center, Andrea is passionate about helping contact centers deliver a world class customer and agent experience.

Blogs by this author

How to empower agents with CXone WFM

How to empower agents with CXone WFM

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Enhancing efficiency in the back office with NICE WFM

Enhancing efficiency in the back office with NICE WFM

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Solving the staffing puzzle: Workforce management wizardry for the digital age

Solving the staffing puzzle: Workforce management wizardry for the digital age

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7 ways to better manage your remote or hybrid workforce

7 ways to better manage your remote or hybrid workforce

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Why you need to integrate your WFM and HR systems

Why you need to integrate your WFM and HR systems

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