NICE Makes KMWorld’s 2025 “Companies That Matter Most in Knowledge Management” List

March 11, 2025

NICE has been recognized as a leader in knowledge management, earning a coveted spot on KMWorld’s “Companies That Matter Most in Knowledge Management” for 2025. This prestigious recognition underscores NICE’s commitment to redefining how organizations harness knowledge to pushi the boundaries of what’s possible in knowledge management.

This recognition highlights how NICE is helping organizations turn knowledge into a real game-changer—boosting efficiency, cutting costs, and powering effortless experiences for both employees and customers.

KMWorld’s annual list celebrates innovators taking knowledge management to the next level. Whether agentic AI, machine learning, semantic search, natural language processing, cloud computing, knowledge graphs, or chatbots. These are the technologies shaping the future, and we’re proud to be leading the way.

100 Companies That Matter in Knowledge Management

Our mission is to empower organizations to unlock the full potential of their knowledge and drive automation at scale across customer service. At the core of this mission is CXone Mpower Expert, our AI-driven knowledge management solution designed to provide accurate and timely knowledge—across search, web, chat, AI-assistants, community forums, and other digital channels. Expert ensures customers and employees alike find the right answers when they need them most.

“In these turbulent times, the ability of knowledge management companies to grow, adapt, change, and evolve is a testament to the value of KM within organizations large and small. Business transformation continues at a rapid pace, fueled by improved access to vital information and the concomitant use of knowledge to drive new insights that affect productivity, customer relationships, and employee satisfaction. This annual designation highlights companies important in the KM ecosphere!”

Marydee Ojala
KMWorld Editor-In-Chief

With Expert, contributors can effortlessly maintain and scale their knowledge base, keeping content fresh, accurate, and consistent – while easily tailored to diverse needs. This streamlined approach enables organizations to deliver smooth, efficient customer experiences—every time.

But it’s not just about technology for us—it’s about people. We’re making sure knowledge isn’t just siloed information sitting on a shelf but a powerful asset that drives real business impact.

Want to learn more about how we’re transforming knowledge management? Learn more about how Hyatt leverages Expert to manage its vast knowledge base and delivers superior customer experiences here.