Let’s talk about the future of customer service—and how NICE is redefining what’s possible. Today’s consumers don’t just want their problems solved—they demand experiences that are seamless, proactive, and hyper-personalized across every stage of their journey. Customer service leaders today face a pressing challenge to keep up with what customers want—while seeking to harness AI’s potential quickly and strategically.At NICE, we’re not just meeting these expectations—we’re solving the challenge and shaping the future with the first-ever AI hyper-platform for customer service automation. CXone Mpower allows enterprises to seamlessly orchestrate and optimize end-to-end customer service—across every touchpoint—with AI and automation. More than just another platform, CXone Mpower is a game-changer that empowers brands to boost customer satisfaction and efficiency, while reducing costs—and it’s already making waves.We’re thrilled to announce that NICE CXone Mpower has earned a coveted spot in the 2025 BIG Innovation Awards. This prestigious accolade celebrates trailblazing companies and technologies revolutionizing the world with bold innovation.
A Transformative Year for Innovation
In a year defined by groundbreaking ideas and transformative achievements, NICE CXone Mpower stood out as a winner in the Transformative Products category. Recognized by the Business Intelligence Group, this honor highlights the measurable impact and industry-changing potential of our AI platform.Our specialized AI purpose-built for customer experience (CX) and smart automation for customer self-service are already driving exceptional results for well-known brands like Maps Credit Union, Carnival UK, and Sony. By delivering an innovative AI platform that integrates critical systems and connects the dots between all facets of customer service workflows, agents, and knowledge, we’re helping businesses to achieve tangible outcomes and set new standards for customer engagement.
Innovation Unleashed: Unlimited Automation
NICE CXone Mpower’s recognition by the BIG Innovation Awards underscores its role as a transformative force in AI-powered customer service automation. It’s not just about keeping up with change—it’s about setting the pace.With CXone Mpower, we’ve moved beyond fragmented solutions to deliver a unified, scalable AI platform that drives proactive engagement, streamlines customer service operations, and boosts outcomes—fundamentally redefining how businesses connect with their audiences and drive satisfaction. The platform’s seamless orchestration of workflows, agent (both human and AI), and knowledge optimization sets it apart as the future of customer engagement.
What Industry Leaders Are Saying
“Humanity relies on innovation to improve our lives and the planet,” said Russ Fordyce, CEO of the Business Intelligence Group. “We’re thrilled to spotlight the individuals, companies, and products driving these advancements and making a profound impact globally.”
Join the CXone Mpower Movement
Are you ready to unleash innovation in your organization?With NICE CXone Mpower, it’s time about moving beyond the limits of traditional customer service. Discover what’s possible with an AI platform designed to transform how businesses deliver extraordinary customer service experiences. Let’s shape the future of customer service together. Discover more here.
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
