CXi – Customer Experience Interactions - Transform Your CX
Customers deserve better!
Traditional ways of managing customer experience fall short. Discover how customer experience interactions (CXi) changes the game.Are you doing enough to engage your customers?
Do your customers have to navigate a patchwork of disconnected experiences to get to you? They want the path of least resistance. It’s time to fix customer experience. Your customers deserve it and your business needs it.Customer experience interactions (CXi) is a new category of enterprise business solutions that transforms the way brands deliver customer experiences. Unlike traditional CX that focuses only on the contact center, CXi addresses the needs of your consumers, your employees, and your business. Read on to find out how CXi is helping businesses radically improve experiences to drive business growth.
Reach full potential
Read Customer Experience Interactions (CXi) For Dummies, NICE Special Edition, the new guide that offers practical and easy-to-implement solutions for incorporating CXi into your CX strategy.Get your free copy
Seize the CXi opportunity
Take a holistic approach to CX and improve every journey by optimizing interactions between your customers, your employees, and your business.Exceed expectations across the full journey
Deliver personalized, contextual, and frictionless interactions for every customer journey.Empower agents to deliver better CX
Optimize employee and agent effectiveness—all while increasing operational efficiency.Overcome the CX disconnect
Provide intelligent self-service resolution with conversational AI that feels effortless, friendly, and human.Dig deeper into how CX is evolving
The ultimate treasure chest for CXi excellence
Transform self-service with conversational AI
In this exclusive new report, Opus Research analysts share their perspectives on CXi:Download now
Ensure CX Fluency
Customer experience (CX) programs across all industries are more sophisticated than ever before. Aberdeen research reveals how companies that stay ahead of the curve and satisfy customers at every step are building long-lasting and fruitful relationships.Claim your guide
