NEVA Attended Automation - Optimize Your CX
Every employee’s personal attended bot.
Give employees their dedicated desktop assistant, for real-time, in-context next-best-action guidance and process automation.
Intelligent, real-time responsiveness.
Desktop guidance in real-time
Arm employees with intelligent real-time guidance, triggered by desktop actions, showing them what to say or do in context with the live customer interaction.Automation of desktop processes
Remove desktop complexities by automating routine tasks, lowering handle time and eliminating process errors.Business insights & task mining
AI-driven desktop data collection for gaining business & operational insights, opportunities for process optimization & automation.
Unleash your employee's potential.
NEVA Assist has the intelligence and integration capabilities to navigate the very dynamic and complex nature of the employee’s desktop environment. Using her advanced decisioning engine, she understands what the employee wants to achieve by observing and interpreting their on-screen desktop activities (like in-app selections, button clicks, field entries etc.) and responds in real-time with next-best-action guidance or by automating tasks.NEVA’s smart guidance includes disclosures, reminders, sales best practices, product details, as well as a ‘full view’ of the customer, with relevant data drawn from multiple screens and applications, presented in the right context. The desktop data collected by NEVA can also be leveraged for optimizing processes or for identifying process automation opportunities.
