Webinar: The call center WEM Puzzle: putting the pieces together

Overview

WEM is a dynamic puzzle of technology, processes and resources, that when properly put together can be the key to optimizing the contact center. Join us as we show you how to put the WEM pieces together to save your contact center money and valuable time!

There’s no denying that the contact center is becoming more complicated. Every time a new channel is added, or a new customer type is identified, the contact center must quickly adapt. Fortunately, the contact center already has a powerful set of tools to leverage; their workforce engagement (WEM).

WEM puts automation, insight, and predictability easily into your hands. Not only will WEM save your contact center money and valuable time, it will also provide you with an incredible understanding of your customers and agent needs.

Join ICMI and NICE CXone as we show you how to put the WEM pieces together! We’ll review the findings from ICMI’s latest workforce engagement research and truly show you how to harness the power of the contact center.