Overview
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and compliance to customer service, marketing and more.
Enlighten AI streamlines complaint management programs by identifying and classifying every interaction that contains a complaint and automating a closed-loop remediation and reporting process. Organizations can prevent future occurrences of complaints by uncovering product, process or skill-based issues that lead to dissatisfaction.
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