Enlighten AI Routing - The AI Behind Better Connections
White Papers
The Changing Role of AI in CX
White Papers
AI is the top strategic priority technology investment within the next year for fueling long-term business growth. According to Aberdeen, 59% of leaders cite that AI improves their ability to use data more intelligently in customer interactions.
Best in class organizations that use AI are realizing remarkable results compared to those that do not including a 5.5x greater YoY increase in employee engagement, 3.0x greater YoY improvement in customer satisfaction, a 4.0x greater YoY improvement in customer effort scores, and more. This Aberdeen Research white paper provides insight into the results of their recent CX Leaders’ Agenda benchmark survey. It serves as your indispensable guide to success, empowering you to:
