Open Network Exchange (ONE) specializes in technology and customer care solutions for the travel and hospitality industries. ONE chose Enlighten AI for customer Satisfaction and Enlighten AI for Sales Effectiveness for the ability to monitor 100% of all interactions, and better understand agent performance.
Learn how ONE used Enlighten AI for Sales Effectiveness and measured significant reductions in call volume, and escalations while increasing revenue along with Enlighten AI for CSAT to measure agent behaviors and empower employees with objective, non-biased coaching.
