Companies that don’t have a strong Voice of the Customer (VoC) program, one that increasingly relies on artificial intelligence (AI), are putting themselves at a competitive disadvantage.
Read this report to learn how a well-orchestrated VoC program gives companies invaluable insights on the experience customers have as they interact with them, as well as their expectations, based on Metrigy’s 2024 AI for Business Success global research study with 697 companies.
