Case Studies
Helpline is part of the Istituto Centrale Delle Banche Popolari Italiane (ICBPI) group, which provides business process outsourcing services for financial institutions throughout Italy. Among other services, the ICBPI group handles services related to credit and debit cards for all the banks in the group. This currently requires 450 agents in three contact center locations, the largest of which, with 270 agents, is in Milan.
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Keep customers engaged in conversation from onboarding to installation, service, and retention
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Remove friction across the digital journey by proactively delivering the right guidance at the right time
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Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce
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Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
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Understand and confidently select the processes that will contribute most to your performance success
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Empower agents to provide better experiences
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Leverage AI and automation to increase agent retention
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