Overview
Enlighten AI for Vulnerable Customers is a complete out-of-the-box solution that objectively identifies vulnerable customers on every voice and digital interaction, ensuring Financial Conduct Authority (FCA) compliance. It enables contact centres to embed the fair treatment of customers into their business processes by giving front-line staff the visibility and guidance they need to respond to a range of characteristics.
The solution includes pre-built compliance and agent AI behavioural models that are derived from 20+ years of industry experience using the most comprehensive and expansive interaction dataset in the world.
