Overview
Learn 30 Back Office Best Practices to increase your back-office productivity by 30 percent. These ideas are from our expert panel of customers and NICE consultants.
White Papers
30 Ways to Improve Your Back Office
White Papers
Learn 30 Back Office Best Practices to increase your back-office productivity by 30 percent. These ideas are from our expert panel of customers and NICE consultants.
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Conversational AI & Chatbots
Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally
Knowledge Management
Meet customers with knowledge and ensure they receive the right content, wherever they are
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Keep customers engaged in conversation from onboarding to installation, service, and retention
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Experience Optimization (Enlighten XO)
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Proactive Dialer
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience
Digital & Voice Channels
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Engage website visitors in conversations on their channel of choice
Workforce Management
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Quality Management
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Performance Management
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Interaction Recording & Management
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Turbocharge supervisors to make agile decisions, streamline workflows and improve performance
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Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Automated Agent Augmentation
Automatically detect automation opportunities, and effortlessly build automation processes as needed
Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce
Experience Optimization (Enlighten XO)
Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
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Dashboard & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Feedback Management
Discover actionable insights from omnichannel customer feedback to improve customer satisfaction
Interactions Analytics
Analyze every interaction to understand operational trends and agent performance
Desktop & Process Analytics
Understand and confidently select the processes that will contribute most to your performance success
Omnichannel Agent Desktop
A unified agent workspace provides everything agents need to handle all interactions
Agent Assist Hub
Easily integrate applications that help turn every one of your agents into a customer service superstar
Real-Time Guidance
Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction
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Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Transform CX with AI
Identify behaviors that drive frictionless customer experiences
Drive Digital Transformation
Integrate digital technology at the center of CX
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI