3 Ways to satisfy the impatient customer with instant gratification

Overview

What do customers want? Instant gratification. When do they want it? Now! In fact, more than 80% expect an immediate response to their customer service inquiries. Find out how your contact center can satisfy impatient customers by:

• Meeting customers in their digital channels of choice—from Google searches to your company’s website
• Empowering agents to focus on customers’ exact needs
• Improving coaching and focusing on the key performance indicators (KPIs) that matter most