Aug 29, 2023
Hoboken, N.J., August29, 2023, NICE (Nasdaq: NICE) today announced the winnersof its International CX Excellence Awards for 2023.The winning organizations were recognized for responding to the new complexneeds of the AI era and delivering outstanding results for the business,customers and agents alike. The seven award winners across six categories werehonored at Interactions International 2023, the industry’s premier CXevent, highlighting the power of NICE’s innovativesolutions including Enlighten, the trusted AI for business, and CXone, theleading cloud-native CCaaS platform, helping brands to deliver next-levelexperiences. These winners rose above their peers to deliver trulydifferentiated, next-level digital CX.
The International CX Excellence Award winnersdemonstrated remarkable results. Here are the winners:
Digital/AI Innovation - Honoring AI adoption for business to respond to the unique needs ofthe brand, employee and consumer. The winner is Chubb Asia Pacific.
Change Agents -Acknowledging the remarkably rapid adoption and implementation of digital CXbest practices to deliver exceptional CX in healthcare. The winner is DHUHealthcare.
Outstanding Cloud Implementation – Celebrating the flawless deployment of CXone’s cloud-native CXplatform for scalable, digital CX. The winners are Hastings Direct and GXSBank.
Outstanding Customer Experience – Recognizing the steps taken to deliver personalized and proactive CXand grow a loyal customer base. The winner is Language Loop.
Outstanding Employee Engagement – Applauding the use of digital and AI capabilities to empower andcoach employees to deliver exceptional CX. The winner is EE.
Trailblazer of the Year – Showcases an unwavering focus on innovation to deliver exceptionalinteractions at scale. The winner is HGS.
Darren Rushworth, President, NICE International, said, “AI has changed the CX landscape and, as a result,delivering exceptional experiences has grown in importance more than ever. TheInternational CX Excellence Awards winners have demonstrated how to harness ourtechnology to deliver superior experiences while demonstrating tangible resultsfor the business, consumers and agents. We commend this year’s winners forresponding to new digital and AI demands, delivering outstanding CX success intheir respective industries.”
About NICE
With NICE (Nasdaq: NICE), it’s never beeneasier for organizations of all sizes around the globe to create extraordinarycustomer experiences while meeting key business metrics. Featuring the world’s#1 cloud native customer experience platform, CXone, NICE is a worldwide leaderin AI-powered self-service and agent-assisted CX software for the contactcenter – and beyond. Over 25,000 organizations in more than 150 countries,including over 85 of the Fortune 100 companies, partner with NICE to transform -and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, media@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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Forward-LookingStatements
This press release contains forward-looking statementsas that term is defined in the Private Securities Litigation Reform Act of1995. Such forward-looking statements, including the statements by Mr. Rushworth,are based on the current beliefs, expectations and assumptions of themanagement of NICE Ltd. (the “Company”). In some cases, such forward-lookingstatements can be identified by terms such as “believe,” “expect,” “seek,”“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,”or similar words. Forward-looking statements are subject to a number of risksand uncertainties that could cause the actual results or performance of theCompany to differ materially from those described herein, including but notlimited to the impact of changes in economic and business conditions, includingas a result of the COVID-19 pandemic; competition; successful execution of theCompany’s growth strategy; success and growth of the Company’s cloudSoftware-as-a-Service business; changes in technology and market requirements;decline in demand for the Company's products; inability to timely develop andintroduce new technologies, products and applications; difficulties or delaysin absorbing and integrating acquired operations, products, technologies andpersonnel; loss of market share; an inability to maintain certain marketing anddistribution arrangements; the Company’s dependency on third-party cloudcomputing platform providers, hosting facilities and service partners;, cybersecurity attacks or other security breaches against the Company; the effect ofnewly enacted or modified laws, regulation or standards on the Company and ourproducts and various other factors and uncertainties discussed in our filingswith the U.S. Securities and Exchange Commission (the “SEC”). For a moredetailed description of the risk factors and uncertainties affecting thecompany, refer to the Company's reports filed from time to time with the SEC,including the Company’s Annual Report on Form 20-F. The forward-looking statementscontained in this press release are made as of the date of this press release,and the Company undertakes no obligation to update or revise them, except asrequired by law.
