What is 21st Century Integrated Digital Experience?
Under the 21st Century IDEA, United States federal agencies are required to modernize their digital infrastructure and make it more user-friendly, accessible, and secure. This includes creating mobile-friendly websites, improving online forms and applications, and providing digital identity verification and authentication. The law also requires agencies to provide training and support for employees to help them deliver high-quality digital services.
The 21st Century IDEA is designed to align with other government initiatives, such as the Federal Information Technology Acquisition Reform Act (FITARA) and the Digital Government Strategy, to promote collaboration and consistency across federal agencies. The goal is to improve citizen satisfaction and trust in government services by providing easy and efficient digital access to government information and services.
In summary, the 21st Century IDEA is a set of guidelines and standards aimed at modernizing and improving the quality of digital services provided by the US federal government, with the goal of improving citizen satisfaction and trust in government services.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.Routing
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