Automate Agent Notetaking to Save Time and Costs While Improving CX

Notes that write
themselves
After-call work disappears, agents focus on customers instead of typing, and every conversation is captured perfectly — automatically.View Demo Request a Quote
The world’s best brands trust NiCE to power 15B+ interactions a year

After-call work
simply vanishes
When summaries happen automatically, everyone wins — agents focus on conversations, customers aren’t kept waiting, and nothing gets missed.DiscoverFree your agents’ full potential
Let your team focus completely on the customer, not on remembering what to write down later.Watch costs decrease
Reduce handle times and after-call work as notes create themselves — saving minutes on every single interaction.Every experience gets better
Perfect context follows your customers, so they never have to repeat themselves when speaking with different agents.Plug in and see results
Meet customers with trusted answers in search engines before they even visit your website.Automatic understanding
Conversations become clear, actionable summaries instantly, complete with customer intents, sentiment, and outcomes.Documentation that just works
Summaries happen automatically, capturing intents, actions, and outcomes with remarkable accuracy. Your agents focus on customers, not keyboards, and nothing important gets missed.See what global CX leaders are saying
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Take note of the results
Your agents perform better, hand-offs are smoother, customers are happier.