Automated agent summaries

Notes that write
themselves

After-call work disappears, agents focus on customers instead of typing, and every conversation is captured perfectly — automatically.

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automated-agent-notataking

The world’s best brands trust NiCE to power 15B+ interactions a year

After-call work
simply vanishes

When summaries happen automatically, everyone wins — agents focus on conversations, customers aren’t kept waiting, and nothing gets missed.

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Free your agents’ full potential

Let your team focus completely on the customer, not on remembering what to write down later.

Watch costs decrease

Reduce handle times and after-call work as notes create themselves — saving minutes on every single interaction.

Every experience gets better

Perfect context follows your customers, so they never have to repeat themselves when speaking with different agents.

Plug in and see results

Meet customers with trusted answers in search engines before they even visit your website.

Automatic understanding

Conversations become clear, actionable summaries instantly, complete with customer intents, sentiment, and outcomes.

  • The next agent picks up exactly where the last one left off — no awkward repeating or starting over for customers.

  • Agents stay present in conversations, giving customers their full attention without worrying about documentation.

  • Works with the systems you already use — connecting smoothly to any CRM or transcription service.

  • Nothing falls through the cracks. Track promised callbacks and follow-ups to ensure every customer commitment is kept.

  • Tailor summaries to include exactly what matters to your business — from product details to compliance information.

  • Understand what’s happening during the conversation, not just after — with live summaries and customer sentiment tracking.

Documentation that just works

Summaries happen automatically, capturing intents, actions, and outcomes with remarkable accuracy. Your agents focus on customers, not keyboards, and nothing important gets missed.

Success stories

See what global CX leaders are saying

fulton bank logo

Fulton Bank Streamlines Service for 230 Regional Banks with CXone Mpower

80%

IVR containment rates

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maps credit union logo

MAPS Credit Union Modernizing the Member Experience with CXone Mpower

20-second

after-call notes achieved

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arrowxl logo

ArrowXL Finds the Perfect Delivery Window For CXone Mpower

£150k in savings

from discontinued use of a third-party for digital customer interactions

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fulton bank logo
maps credit union logo
arrowxl logo

Related Products

Take note of the results

Your agents perform better, hand-offs are smoother, customers are happier.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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