Integrating your CRM software with contact center systems improves agent experience
Integrations
Make yourself at home with an open AI platform
Meet your unique operational needs with prebuilt integrations, no/low-code developer tools, and your choice of the best partners. View Demo Request a Quote
The world’s best brands trust NiCE to power 15B+ interactions a year
Get the fast, flexible connectivity you need
Make the platform your own with CXone Mpower APIs, integrations, and easy-to-use toolsthat let you create the right solutionDiscover more about CRM integrations
Tweak and adjust as you like
Combine what your organization needs with our 40+ applications. A common data model means everything will connect with ease.
Use pre-built CRM integrations
Take your pick from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.
Connect all your resources
Integrate web applications with a framework that makes data exchange with multiple platforms simple and fast.
Say goodbye to development hassles
Just plug and play with 50+ systems including ACDs, knowledge management, UCaaS,virtual agents, and more.Customize the platform to your exact needs
Hubs streamline connections
Pre-built Hub connectors for third-party apps are intuitive, low-code and cloud native, enable an easy plug and play experience with scalability.
Developer tools for custom DIY
Access hundreds of APIs and SDKs for easy integration to third-party apps. Build custom integrations and apps and access a full documentation library.
CXexchange app marketplace
A diverse range of pre-built applications and services designed to meet specific needs, accelerate business goals and lead in a competitive market.
Personalize every interaction, faster
Give agents the information they need in the moment, in a unified desktop, withlow-code, pre-built integrations to solutions from Salesforce, Oracle,
Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot,
Epic, and more.
Success stories
See what global CX leaders are saying
A Comprehensive Solution Improves Customer and Employee Experience
17%
reduction in general Average Handle Time (AHT)
87%
reduction (up to) in AHT for specialized calls
Switches from Avaya to Flexible, Scalable NiCE CXone Mpower Solution
Scaling
during peak demand times
8,000+
interpreters migrated on CXone Mpower
CXone Mpower Enables Expivia to Compete Head- to-Head With Large BPOs
22%
improvement in sentiment scores
Boosted
agent performance and engagement
Related Products
Dig into even more info about
CXone Mpower Integrations
Find out how it brings all your favoritetechnologies together.
