Integrations

Make yourself at home with an open AI platform

Meet your unique operational needs with prebuilt CRM integrations, no/low-code developer tools, and your choice of the best partners.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Get the fast, flexible connectivity you need

Make the platform your own with CXone Mpower APIs, CRM integrations, and easy-to-use tools
that let you create the right solution

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Customize the platform to your exact needs

Fine-tune the platform to your organization’s unique needs with robust developer tools and prebuilt CRM integrations.

Bring in any third-party applications you need with prebuilt integrations that are easier to use than APIs and share data for the super-personalized CX.
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Build your own custom third-party integrations with access to hundreds of APIs and SDKs—plus documentation and best practice tutorials.
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Get to great CX faster with loads of pre-built applications designed to make both customers’ and agents’ experiences better.
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Deliver CRM data faster

Give agents the information they need during interactions fast with low-code, pre-built integrations to solutions from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.

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Success stories

See what global CX leaders are saying

A Comprehensive Solution Improves Customer and Employee Experience

17%

reduction in general Average Handle Time (AHT)

87%

reduction (up to) in AHT for specialized calls

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Switches from Avaya to Flexible, Scalable NiCE CXone Mpower Solution

Scaling

during peak demand times

Consistent

reliable voice quality experience

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CXone Mpower Enables Expivia to Compete Head- to-Head With Large BPOs

22%

improvement in sentiment scores

Boosted

agent performance and engagement

Lern more

Dig into even more info about
CXone Mpower Integrations

Find out how it brings all your favorite

technologies together.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

CXone Mpower offers hundreds of pre-built CRM integrations like Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, and more. You can also connect easily with ACDs, UCaaS, knowledge bases, and virtual agents.

Very easy. CXone Mpower supports low-code and no-code developer tools through its Core Component Framework and NiCE Hubs, making it simple to connect and configure without needing extensive developer support or technical knowledge.

CRM Hub makes it fast and easy to integrate with CRM systems so that customer data is delivered right to the agent interface. It also provides bi-directional updates with the CRM, giving agents real-time, contextual insights.

CXone Mpower integrations offer specialized Hubs for processes like multi-ACD routing, AI-driven voice-to-text, bot orchestration, real-time agent support, and multi-factor authentication. Each one is designed to make operations smoother and simplify complex connections.

CXone Mpower APIs includes a rich set of developer tools to help you tailor integrations to your business needs, whether you're using low-code platforms or building custom workflows from scratch.

By combining pre-built integrations, intelligent Hubs, and low-code tools, CXone Mpower drastically reduces setup time and complexity. You deploy automation quickly, ease customer journeys, and scale smarter service.

Yes. CXone Mpower is backed by a robust partner ecosystem and an online marketplace offering trusted integrations and certified add-ons.

You can explore CRM integrations, developer tools, and CXone Mpower APIs in our interactive product tour or by watching the CXone Mpower demo.

Make yourself at home with an open AI platform

The world’s best brands trust NiCE to power 15B+ interactions a year

Get the fast, flexible connectivity you need