CXone Mpower Contact Center Dashboards and Reporting

Make fast decisions with all your data in one spot.

Run a tighter, more decisive ship with real-time analytics and performance.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Get more out of all that data you’re collecting

Improve your operations and your CX by making sense of the billions of data points from your contact center with CXone Mpower’s Dashboards and Reporting.

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Conquer the complexity

Simplify your operations and respond faster to changing conditions in any channel with prebuilt templates, a unified view of metrics, and customizable widgets.

See the entire picture

Respond faster to changing conditions with a unified view of metrics in any channel across the full CXone Mpower suite.

Access and stream data your way

Use the platform’s native BI tools or stream data right to your preferred analytics stack to give everyone the information they need.

Share your data securely

Leverage Data Share with Snowflake’s private listings capabilities to securely access and share your customer interaction data across your entire enterprise.

See all your data exactly
how you want it

Stay on top of everything (without drowning in details) with role-based, customizable
performance dashboards and real-time contact center reporting.

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Eliminate data silos by letting your team create, modify, share, and export dashboards and reports, as you permit.
Slash the costs of outside BI tools and maintenance with built-in monitoring for real-time analytics of all interactions.
Rapidly respond to live data with 75+ reports, 150+ metrics, and 20+ widgets in one intuitive view.
Combine customer journey data via secure cross-region, cross-cloud data share with Snowflake and data streaming with Kafka or Kinesis.
Enable seamless and secure data sharing across front, middle and back offices by leveraging Data Share and your Snowflake account.
CXone Mpower’s Data Share and data streams enable real-time access to your operational data, allowing you to identify and address inefficiencies promptly.

Success stories

See what global CX leaders are saying

2degrees unifies its New Zealand contact centers

89%

improvement in average response time

44%

improvement in service levels

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OneSource Virtual boosts performance and savings

SLA

penalty reduction

27%

reduction in average speed of answer

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Goodwill Industries expands into new markets, with impact

75%

reduction in technology costs

95%

service level maintained for new clients

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Hear more about
Dashboards and Reporting

Discover how it can help your teams do more, together.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

CXone Mpower combines real-time and historical data across systems into one intuitive view, eliminating the need for multiple tools and making it easy to act on contact center reporting insights quickly.

No, though you can integrate our platform with any outside BI tools you’d like. If you want to keep everything contained in one place, Dashboards and Reporting provides customizable reporting and performance dashboards right out of the box—removing the cost and complexity of working with external BI tools.

Absolutely. Dashboards can be tailored for agents, supervisors, and executives, capturing only the metrics relevant to each role.

It’s as simple as drag-and-drop—no special technical skills are required to build, edit, or share dashboards.

Dashboards and Reporting seamlessly integrates with CXone Mpower solutions like Quality Management, Performance Management, and Analytics and with other tools through APIs, streams, downloads, direct access, and more.

Yes. You can manage visibility by role to make sure that the right people get the right information at the right time.

Yes. Dashboards and Reporting lets you see live data to take quick action and analyze trends over time for long-term strategy.

Dashboards and Reporting helps teams work better together because everyone is using the same information and tracking KPIs transparently.