What are Wallboards?
Wallboards allow contact centers to have a visual overview of real-time performance. This display tool creates accountability for the employees and a quick summary of the status of the contact center.Wallboards are a great addition to the contact center floor because of the motivation it offers to the employees. Wallboards are customizable to suit any measurable goal and can display a variety of visuals and text, such as:- Leaderboards
- Race positions
- Employee birthdays
- New hire spotlights
- YouTube videos
- Rankings, awards, and achievements
- Customized company messages
How NiCE is Redefining Customer Experience
NiCE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.Interaction Orchestration
Omnichannel interaction routingDigital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Engagement