What are Wallboards?
Wallboards allow contact centers to have a visual overview of real-time performance. This display tool creates accountability for the employees and a quick summary of the status of the contact center.
Wallboards are a great addition to the contact center floor because of the motivation it offers to the employees. Wallboards are customizable to suit any measurable goal and can display a variety of visuals and text, such as:
- Leaderboards
- Race positions
- Employee birthdays
- New hire spotlights
- YouTube videos
- Rankings, awards, and achievements
- Customized company messages
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.Omnichannel
Routing
Digital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Outbound DialerRouting
Workforce Engagement Management (WEM)
Workforce Management (WFM)Quality Management (QM)Interaction RecordingPerformance Management (PM)NICE Enlighten
AI for CX
Enlighten AI CopilotEnlighten ActionsEnlighten AutopilotEnlighten AutoSummaryAI for CX
