What is an IVR Survey?
Interactive voice response (IVR) surveys are automated communications over the phone in which respondents answer survey questions. IVR surveys can be conducted via inbound or outbound dialing and they are usually pre-recorded, automatic messages. IVR surveys are often opt-in based, with a customer being invited to participate in an evaluation at the start of a service call and then routed to the pre-recorded survey once their support interaction is complete.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.Omnichannel
Routing
Digital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Outbound DialerRouting
Workforce Engagement Management (WEM)
Workforce Management (WFM)Quality Management (QM)Interaction RecordingPerformance Management (PM)NICE Enlighten
AI for CX
Enlighten AI CopilotEnlighten ActionsEnlighten AutopilotEnlighten AutoSummaryAI for CX
