What are Avatars?

Avatars have been around for a while in the context of video games and virtual reality, but they have a place in the contact center too. Avatars are a fun and important element of gamification.

Using avatars as part of your gamification program lets agents create a graphical representation of themselves and their persona. Using performance management software, contact center agents can customize their avatars to reflect their personality, with the ability to purchase additional items - such as hairstyles, clothing, accessories, and even pets - using their gamification earnings. Avatars allow agents to express themselves and create a social-working environment.