Back-Office Performance Management - Optimize Your CX

Beyond productivity: empower, enhance, and evolve.

Unlock back-office success by empowering your team with enhanced visibility and powerful performance tools.

Total performance excellence.

When your back office reaches maximum efficiency, amazing things happen. Data is integrated from employee desktops, forecasts are accurate, and engaged employees perform their roles exceptionally well.

NICE Back Office Performance provides the tools needed to ensure that your workforce - teams and individuals - operates smoothly, effectively and securely. With a back-office solution cultivating employee success, they will be more engaged, and your organization will deliver uncompromisingly superior services.

Cultivate employee success - at scale.

business intelligence

Manage back-office performance

Gain visibility into back-office productivity and proficiency, empowering employees, supervisors, and managers to improve performance.

Read the datasheet

Employees having conversation

Manage back-office staff

Manage your team in challenging or hybrid environments, improve adherence and meet back-office demand.

Learn more

Team brainstorming

Gain deeper insights

Greater visibility empowers and inspires employees, teams and managers to achieve their potential.

Read the whitepaper

woman on mobile

Crafting Tomorrow's Back Office

Leverage digital tools and employee empowerment to boost agility and customer-centricity.

​Read Analyst report

Boost employee performance

Get the tools you need to ensure that your workforce is operating smoothly, effectively and securely. With a back-office solution that engages and motivates your employees, your organization will deliver uncompromisingly superior services.

Related Products

Related Resources

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Performance Management for Back Office: FAQs