Grow Revenues in the Contact Center - Transform Your CX
Increase sales, accelerate collections, improve your bottom line
Increase profit margins and grow revenues by empowering your contact center agents to be better at sales, fundraising, collections and saving time on each interaction.
From contact center to profit center.
Agents are the heartbeat of the contact center. Providing them with consistently engaging experiences that use AI and automation helps them increase conversion rates, personalize customer experiences, sell smarter, grow revenues and drive contact center performance.
Sell smarter with AI and automation
Save time and boost close rates with AI routing, real-time agent coaching, and automated wrap-up using AI.
Accelerate the speed of resolution
Use AI-powered self-service and chat bots to resolve the easy customer issues.
Right info equals right results
Provide full customer information and history for personalized experiences and improved win rates.
Better outbound & outcomes
Boost connection and conversion rates with automated campaigns and branded outbound dialing.
Motivate for increased sales
Use gamification and accurate, timely and transparent variable compensation payments.
Trusted by the world's leading companies.
How Mitchell Reduced Costs and Improved CSAT
Mitchell saved 64% in costs by moving to CXone Mpower and boosted productivity and service levels by 49%. Their ROI? Immediate.
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Connect customers with agents for the best interaction to optimize any outcome. Realize immediate improvements in sales, CSAT and more.
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Improve connections, close more deals and personalize customer experiences.
Conversational AI & Chatbots
Give customers what they want—faster service and a better experience—with conversational AI and chatbots for self-service.
“With the help of messaging apps, bots help consumers find solutions no matter where they are or what device they use—no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. Communication, service, & transactions intertwine.”
HubSpot
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Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.